Return Policy

Effective Date: 5/26/2025

At Hm Awani, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied with the crockery goods you have purchased, we offer a straightforward return policy to provide you with the best customer service. Please read the following terms carefully.

1. General Return Policy
  • Return Timeframe: You may return products within [insert number] days from the date of delivery. If the return request is made after the specified period, unfortunately, we will not be able to accept the return.
  • Condition of Items: To be eligible for a return, items must be unused, unwashed, and in their original condition, including packaging, labels, and tags. If the item has been used or damaged, it will not be eligible for a return.
2. Damaged or Defective Items
  • If you receive a damaged or defective product, please contact us within [insert number] days of receiving your order. We will offer you a full refund or replacement as per your preference.
  • To process the return, you will need to provide a photo or video of the damaged product to help us resolve the issue efficiently.
3. Non-Returnable Items
  • Sale/Discounted items: Products purchased during a sale or discount period are non-returnable unless defective or damaged.
  • Custom Products: Any products that have been personalized or customized as per the customer’s request cannot be returned.
4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [Insert Email Address] or [Insert Phone Number] with your order details and reason for return.
  2. Approval: Our team will review the return request and send you instructions for returning the product, including a return address.
  3. Return Shipping: You will be responsible for covering the return shipping costs unless the return is due to a defective or incorrect product.
  4. Inspection: Upon receiving the returned product, we will inspect the item to ensure it meets the return eligibility criteria.
  5. Refund/Replacement: If your return is approved, we will process your refund to the original payment method within [insert number] days. Alternatively, we can send you a replacement if requested.
5. Refunds
  • Refunds will be processed once the returned product has been inspected and approved.
  • Refunds will be made to the original payment method (credit/debit card, bank transfer, etc.).
  • Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
6. Exchanges

If you wish to exchange a product for a different size, color, or style, please contact us as soon as possible. Exchanges are subject to product availability and must follow the same return procedures mentioned above.

7. Return Shipping Costs
  • Return Shipping for Defective Items: If the return is due to a defect or our error (e.g., wrong product delivered), we will cover the return shipping cost.
  • Return Shipping for Other Reasons: If the return is due to a change of mind or other personal reasons, the customer will bear the return shipping charges.
8. Cancellation Policy
  • If you wish to cancel your order before it has been shipped, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. Orders that have already been shipped cannot be canceled.
9. Governing Law

This Return Policy is governed by and construed in accordance with the laws of the Sultanate of Oman. In the event of any dispute regarding returns, refunds, or exchanges, the matter will be subject to the jurisdiction of the Omani courts.

10. Contact Us

If you have any questions regarding our Return Policy or need assistance with a return or exchange, please contact us at:
HM Awani
Oman, Salalah
+968 9207 8018
hamuqaibal@gmail.com